WITHIN AUSTRALIA (Australia Post)
Express Australia Post Shipping
$10 Flat Rate for all orders under $250
Orders of $251 and over get FREE EXPRESS SHIPPING
Orders are dispatched within 3 days (normally next day) and delivery generally takes around 2-5 working days. **Pending any COVID-19 related delays
INTERNATIONAL (Australia Post)
$25 for all orders
Generally, takes around 7-18 days for delivery once dispatched. **Pending any COVID-19 related delays. Due to limited international flights and challenged delivery services during this time, there may be delays outside the normal estimates. Lisa Carney Design is not able to control the delivery time frame once we have dispatched to a Australia Post.
Are there import duties as I live overseas?
All countries have different rules and regulations regarding taxes, duties and customs regulations. Any import duties or taxes are beyond our control and every country is different. For more information on taxes, duties and customs regulations, we recommend contacting your local customs office directly.
How long until my order is shipped out?
Please allow 1-2 days working days for order packing and dispatch of your order.
Who is delivering my package?
Once Lisa Carney Design has packaged & dispatched your order, we work with Australia Post who will be responsible for delivering all international packages. If you require further delivery updates, please contact us directly.
Once items have been shipped, they become the property and responsibility of the purchaser. Refunds or replacements will not be given for products that are missing, stolen or damaged in transit. It is the customer's responsibility to liaise with relevant postal service.
I haven't received my package, can you help?
If you are in Australia, please allow 14 working days since your order was dispatched for the delivery of your order
If you are outside of Australia, please allow up to 28 working days for the delivery of your item from the dispatch date.
Alternatively, please contact us and we can provide the tracking number and you can contact the shipping provider directly. By contacting us directly about your tracking will only take more time (As we are not the shipping company).
We are happy to advise that, for the most part, our delivery lead times have not been affected for domestic orders, and some international orders. Courier services have been doing an amazing job navigating new challenges in the face of limited flights and other Global Pandemic related challenges.
International orders may experience more delays than domestic orders and can take significantly longer to arrive than normal.